Refund Policy

  1. General Refund Policy

    2. Refund requests shall be considered strictly in accordance with this Refund Policy and the applicable contractual terms agreed between the parties.

    All refund requests must be submitted via official email along with:

    • Invoice or order details
    • Contract or purchase order reference
    • Description of issue
    • Relevant supporting documents or evidence

  2. Infrastructure & Clinical Equipment

    3. Eligible Refund Situations
    Refunds or replacements may be considered where:

    • Equipment supplied is defective
    • Delivered products materially differ from agreed specifications
    • Incorrect equipment is supplied due to Company error

    Non-Refundable Situations
    Refunds shall not apply:

    • After installation or commissioning
    • For customized or made-to-order products
    • For damages caused by misuse, negligence, unauthorized modification, or improper handling
    • Due to normal operational wear and tear
    The Company reserves the right to inspect and verify claims prior to approval of refunds or replacements.

  3. Facility Management Services

    1. Refunds are generally not applicable for active or ongoing facility management contracts.
    2. In cases of verified service deficiencies, the Company may, at its discretion:
      • Provide service credits
      • Extend service periods
      • Offer partial commercial adjustments
      3. The Company's internal review and decision shall be final.

  4. Digital Solutions & SaaS Services

    1. Subscription or activation fees for digital solutions are non-refundable once services are activated.
    2. Refunds shall not be granted for:
      • Partial usage periods
      • Non-utilization by the client
      • User dissatisfaction without proven technical deficiency
    3. Verified technical failures attributable solely to the Company may be reviewed for partial refunds or service credits.

  5. Catering & Canteen Services

    6. Bloom Healthcare & Hospitality Management Private Limited strives to ensure hygienic, timely, and quality food services. Refunds, credits, or adjustments may be considered only in genuine and verifiable cases in accordance with this policy.

    All refund or complaint requests must include:

    • Order or subscription details
    • Invoice/payment reference
    • Date and time of service
    • Description of issue
    • Supporting photographs or evidence, where applicable
    Refund requests should be submitted through the official email, customer support channel, or designated facility helpdesk.

    Eligible Refund Situations;

    • Non-Delivery of Order
    • Incorrect Order Delivery
    • Food Quality Issues
    • Duplicate Payment
    • Service Downtime for Prepaid Meal Plans

    Non-Refundable Situations

    • Delay caused by peak-hour rush or unavoidable operational load
    • Personal taste or preference dissatisfaction
    • Partially consumed meals
    • Incorrect orders placed by the customer/user
    • Failure to collect food within stipulated pickup timelines
    • Meal plan non-utilization by users
    • Temporary menu changes due to ingredient availability
    • Delays caused by force majeure events or institutional restrictions
    • Hostel or cafeteria closures mandated by institution management or authorities
    Refunds may be adjusted against procurement, preparation, staffing, and logistics costs already incurred.

  6. Refund Processing Timeline

    7. Approved refunds shall generally be processed within 7-10 business days through the original payment method, subject to banking and payment gateway timelines.